Home Visit Charter

Customer Charter for Domestic / Mobility Visits

We appreciate that not everyone can make it to one of our branches or clinics, and for domestic visits we offer the highest commitment to excellence and customer care in your home:

• We aim to provide a premium and professional service for those who require a home visit.

• Identification – all of the Staff who carry out home visits and evaluations will carry photo identification with them at all times. To verify that somebody who calls to your home is part of The Mobility Company, feel free to ask them for their photo identification which you can also verify by calling 0800 276460.

• We never cold-call, all our appointments are made in response to requests from our customers and we will never call to your home unscheduled.

• We treat your home and everybody in it with respect and care.

• Where possible it is worthwhile having support (family member or friend) being present at our appointments.

The Mobility Company client Charter

R. E. S. P. E. C. T.

R. Reputable, we will always offer the highest standard of support and the best service possible.

E. Entire journey, we recognize that addressing mobility or assisted living help can be a major event in your life and we provide support and assistance through the entire process when purchasing equipment.

S. Standard of care, we treat everyone with the highest standard of care.

P. Professionalism, every Mobility staff member will be professional at all times.

E. Excellence, we are committed to being able to assist with your mobility needs and provide services in this area for both showroom and home visits.

C. Commitments, we are committed to providing exceptional service to all our clients and also offer a full range of products and free delivery service within the Kāpiti Region for our larger product range.

T. Taking care of you, we take great pride in our modern environment and along with a great product range we offer the highest possible standards of client care.